Provider: 1Digital® Agency (“1Digital®,” “we,” “us”)
Contact: info@1digitalagency.com · 888-982-8269 · www.1digitalagency.com
Product: Workspace CMS managed CMS + hosting platform
Plans: Essentials ($89/mo · $890/yr), Managed ($199/mo · $2,388/yr), White-Glove ($449/mo · $5,388/yr)
Governing law: State of Florida, USA
1. The Service & plans
1.1 1Digital® provides a multi-tenant content-management and (on hosted plans) hosting platform. Each customer (“Customer”) occupies an isolated tenant.
1.2 Allowances by plan:
| Essentials | Managed | White-Glove | |
|---|---|---|---|
| Hosting | Bring-your-own | Included (Vercel) | Included (Vercel) |
| Monthly bandwidth | n/a | 50 GB | 200 GB |
| AI Credits / mo | 200 | 1000 | 2,500 |
| User seats | 3 | 8 | 25 |
| Domains | 1 | 1 | 3 |
| Platform support hrs / mo | 1 | 2 | 4 |
| Uptime target | none | 99.9% | 99.9% (priority) |
1.3 Allowances reset each billing cycle and do not roll over. “Unlimited” pages/posts are subject to the Fair Use Policy.
2. Fees, overage & add-ons
2.1 Overage & add-on rates:
| Item | Rate |
|---|---|
| Bandwidth over allowance | $0.50 / GB |
| AI Credit over allowance | $0.10 / credit |
| Additional user seat | $15 / seat / mo |
| Additional domain (hosted) | $25 / domain / mo |
| Out-of-scope project work | Custom quote, pre-approved |
| Late reactivation (after suspension) | $49 |
2.2 Usage billing & consent. Customer is notified at 80% and 100% of any allowance. Overage above 100% is billed automatically at the rates above; Customer consents to this at signup. Customer may set a monthly AI-overage cap, beyond which AI actions pause until the next cycle or the cap is raised.
2.3 Right to upgrade in lieu of overage. Where a tenant materially or repeatedly exceeds an allowance, we may, on 30 days’ notice, move the tenant to a higher tier or to custom pricing instead of, or in addition to, charging overage.
2.4 Taxes are the Customer’s responsibility where applicable.
3. Term, renewal, cancellation
3.1 Renewal. Monthly plans renew monthly; annual plans renew annually. Annual auto-renews at the then-current rate unless cancelled before the renewal date; we send a renewal reminder 30 days before.
3.2 Cancellation by Customer. Cancel anytime; cancellation takes effect at the end of the current paid period. No partial-period refunds except where law requires. No cancellation fee.
3.3 Price changes. We may change plan pricing and usage/overage rates on 30 days’ notice. Annual plans keep their rate until renewal.
3.4 Annual prepayment & term. Annual plans are paid in full at signup for a 12-month term. Annual fees are non-refundable for unused months except where §7.2 (for-convenience termination by us) or applicable law requires. Cancellation under §3.2 stops auto-renewal at the end of the prepaid term; it does not refund the prepaid term.
3.5 Included build. Where a plan includes a “free” site build (currently a semi-custom 5-page build on Managed annual and a 10-page build on White-Glove annual), the build is provided as part of, and funded by, the prepaid annual term under §3.4. There is no separate build fee, buyout, or clawback. Early cancellation does not entitle 1Digital® to recover the build; it was funded by the non-refundable prepayment.
3.6 Cancellation effect on hosted sites. On cancellation or non-renewal of a hosted plan, hosting of the live site ends and the site is taken offline at the end of the paid period. Continued public availability of the site requires an active subscription. See §9 for what the Customer can export and take with them.
7. Suspension & termination
7.1 By us, for cause, immediate, no refund: AUP violation (§6); non-payment (§8); chargeback on valid charges; security or stability risk to the platform or other tenants; or risk of upstream account suspension.
7.2 By us, for convenience: on 30 days’ notice; for annual plans terminated by us for convenience, we refund the prepaid unused portion. (This refund is what keeps the for-convenience right clean and enforceable.)
7.3 Effect. On termination, access ends and the data-retention clock (§9) starts. For-cause termination forfeits any prepaid amounts.
8. Payment & non-payment
8.1 Charges are billed in advance. On a failed payment we retry up to 3 times over 7 days and notify the Customer.
8.2 If unpaid by day 10, we may suspend the tenant (site goes to a maintenance state). If still unpaid by day 30, we may terminate and begin deletion under §9. Reactivation requires settling the balance plus the $49 reactivation fee.
8.3 A chargeback on valid, undisputed charges may result in suspension pending resolution.
9. Customer ownership, export & platform IP
9.1 Customer ownership. The Customer owns their content, media assets, redirect data, and domain. 1Digital® claims no ownership interest in customer-supplied or customer-created content.
9.2 Self-serve export. The Customer may self-export content (HTML and JSON), media (raw files), and redirects (CSV) at any time during the subscription and during the post-cancellation retention window in §10.
9.3 What export is not. Export delivers customer content and assets in portable formats so the Customer can take them elsewhere and rebuild. Export does not include, and is not equivalent to: a one-click deployable copy of the live Workspace CMS site; the Workspace CMS platform, admin, page-rendering framework, templates, or dynamic features; or any hosted runtime. This is consistent with how every managed website platform handles export (Squarespace, Wix, and Shopify operate the same way).
9.4 Platform & IP. The Workspace CMS platform — including the admin, the page-rendering framework, templates, dynamic features, design system, and the hosting environment — is the property of 1Digital® and is licensed, not sold, to the Customer for use during an active subscription. Export of customer content and assets does not constitute delivery of a functioning website, a copy of the platform, or any license to the platform. The Customer is responsible for hosting and reassembling exported materials on their own infrastructure.
9.5 Domain. The Customer’s domain is always the Customer’s. 1Digital® does not own or hold the Customer’s domain registration; we configure DNS for hosted plans, and DNS control returns to the Customer on cancellation under §3.6.
10. Data retention & deletion
10.1 Retention window. Customer data is retained for 30 days after cancellation or termination for re-import or final export. After the retention window, customer data is permanently deleted from active systems and from backups on their scheduled cycle.
10.2 Privacy & data flow details are on the dedicated Privacy Policy page, and are summarized for the active tenant in the in-app Settings → Usage view.
11. Warranties, results disclaimer & liability
11.1 No guarantee of results. We provide tools and services to support search and AI visibility. We do not guarantee any specific ranking, traffic, indexing, AI-engine mention, conversion, or revenue. Search and AI engines are controlled by third parties.
11.2 “As is.” Except as expressly stated, the Service is provided “as is” and “as available,” and we disclaim implied warranties to the maximum extent permitted by law.
11.3 Third-party dependencies. The Service depends on third-party providers (Vercel, Supabase, AI providers, DNS, payment) whose availability, terms, and pricing are outside our control and may require changes to the Service.
11.4 Limitation of liability. To the maximum extent permitted by law, our aggregate liability is capped at the fees the Customer paid in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or lost profits, revenue, goodwill, or data. (This cap does not purport to limit liability that cannot be limited by law, such as for gross negligence, fraud, or willful misconduct.)
13. General
13.1 Acceptance. Use of the Service constitutes acceptance of these Terms, the AUP, the Fair Use Policy, the SLA, and the Privacy Policy. We record the version and timestamp of acceptance at checkout.
13.2 Changes. We may update these Terms on 30 days’ notice for material changes; continued use constitutes acceptance.
13.3 Governing law / disputes. These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in Miami-Dade County, Florida, and each party consents to that jurisdiction. This matches the venue clause in the 1Digital® Agency master terms at 1digitalagency.com/terms-conditions.
13.4 Entire agreement; severability. If any provision is unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary.
13.5 Notices. Notices to 1Digital® should be sent to info@1digitalagency.com or to 1Digital® Agency Inc., 14261 SW 120th St, Suite 108-337, Miami, FL 33186. Notices to the Customer are sent to the email on the account.